Frequently asked questions (FAQ)

Do I need an account to Place and order?

Having an account on Tory isn’t mandatory when browsing, however we recommend you to open your own because it allows you to:

  • Track your order and view all your previous purchases.

  • Shop without re-entering your address and details.

  • Be the first one to know about upcoming sales and promotions.

Register now to make the most of these fabulous benefits!


I’ve forgotten my password – What Do I do?

To reset your password, follow the instructions “Forgot your password “ on the login page. We’ll then send you an email to create a new password and start shopping again.


When will My Order be delivered and how do I track it?

Our delivery time starts from the moment an order is placed and it includes a 48 hours period where your item will be prepared and dispatched.

Estimated delivery time:

  • Dubai / Abu Dhabi : 1-2 business days
  • Ajman/Umm Al Quwain/ Sharjah/ Ras al Khaima/ Fujairah : 1-4 business days

Will my personal information be confidential?

We take data protection very seriously at Tory Burch. Information you provide to us via our website is stored on secure servers. Your card details and password are not available to any of our employees. Please do note that it is your responsibility to keep any website or login codes issued to or chosen by you, confidential.

For full details on how we handle data, please read our Privacy Policy.



To make an order on Tory you do not need to register, however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search:

Discover new trends and the latest collections directly from our home page selections by choosing a category from the navigation menu or by using the filter


Product information:

On each product page, you will find all available sizes and colors, a description and the composition of the item and when applicable, whether availability is limited or it is the last one available in our warehouse. Click on the product image to zoom in and see all of the details.


How to order

  • From the product page, select the desired color and size of the item
  • Add the product to your cart
  • Once you have finished shopping, click on Cart
  • Select a payment method
  • Enter your detailed delivery address and on the following page, your payment details.
  • Check that the information you entered is correct and click on “Buy Now”

After a few minutes, you will receive a confirmation email with the details of your order. From this moment our team will take care of everything and as soon as the order is shipped, we will notify you with another shipping confirmation email.


Amending or canceling an order?

Need to change or cancel your order? We are here to perfect your journey and our dedicated team will be present to support and help you with your queries.



Payment methods

We accept debit card, Visa, Mastercard and American Express issued from banks in the GCC.



Delivery Time Cost
Standard delivery 2-4 working day Free

Once your order is ready for delivery our courier partner will attempt to contact you for a drop off at your convenient time.

Delivery restrictions:

At this time, we are unable to deliver your order to P.O. boxes or to an unclear delivery address.


Returns and refunds

You can return any order to us within 30 days of receiving it.

When returning a product, replace the unused item(s) in the original packaging, along with any accompanying accessories and documents (warranties, authentication certificates) and the receipt. We advise you to take all necessary precautions to ensure that your product is protected. Any item that is returned damaged, used, incomplete will not be refunded or exchanged.

The means and costs of returning your order are offered free of charge by TORY BURCH.

If you would like to return an item, you must notify Tory Burch customer care on 80022558679 or email who will assist you with the request.

  • Customer service will share with you the parcel documents and schedule a parcel pick-up from your home address.
  • Hand over the parcel to the courier company