Returns and refunds

You can return your order to us within 14 days of receiving it.

Due to hygiene reasons we are unable to offer an exchange or refund on earrings, underwear and swimwear

When returning a product, replace the unused item(s) in the original packaging, along with any accompanying accessories and documents (warranties, authentication certificates) and the receipt. We advise you to take all necessary precautions to ensure that your product is protected. Any item that is returned damaged, used, incomplete will not be refunded or exchanged.

The means and costs of returning your order are offered free of charge by TORY BURCH.

If you would like to return an item, you must notify Tory Burch customer care on 800 22558679 or email who will assist you with the request.

  • Customer service will share with you the parcel documents and schedule a parcel pick-up from your home address.
  • Hand over the parcel to the courier company


Sunday to Saturday

10 AM - 10 PM

800 22558679


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