Frequently asked questions (FAQ)

Having an account on Tory isn’t mandatory when browsing, however we recommend you to open your own because it allows you to:

  • Track your order and view all your previous purchases.
  • Shop without re-entering your address and details.
  • Be the first one to know about upcoming sales and promotions.

Register now to make the most of these fabulous benefits!

To reset your password, follow the instructions “Forgot your password on the login page. We’ll then send you an email to create a new password and start shopping again.

Our delivery time starts from the moment an order is placed and it includes a period of up to 48 hours where your item will be prepared and dispatched.

Estimated delivery time : 

  • Standard delivery : 1-2 working days after your order has been dispatched.

Contact our customer service at 800 22558679 or email and provide them with your order number - they can update the delivery status of your order.

We take data protection very seriously at Tory Burch. Information you provide to us via our website is stored on secure servers. Your card details and password are not available to any of our employees.

Please do note that it is your responsibility to keep any website or login codes issued to or chosen by you, confidential.

Yes, you can enjoy complimentary gift wrapping with your order and you may also include personalize gift message.


Sunday to Saturday

10 AM - 10 PM

800 22558679


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